Request for Manual Review of Workspace Restriction
mhs-o18
FREEOP

a month ago

Hello Railway Support Team,

My workspace has been restricted with the reason “ToS Violation,” but I genuinely do not understand what caused this restriction.

I was only trying to deploy a normal website from my own GitHub repository to Railway. I was not intentionally using Railway for VPNs, proxies, cryptocurrency mining, spam, scraping, malicious activity, or any other prohibited purpose.

I understand that you may not be able to disclose the specific details behind automated Trust & Safety decisions. However, I would really appreciate it if you could manually review my workspace and confirm whether this restriction was applied correctly.

If there is something in my project that violates Railway’s policies, I am happy to remove or correct it. I simply want to understand what happened and, if possible, regain access to deploy my website normally.

Thank you for taking the time to review my situation. I would really appreciate any help you can provide.

Best regards

Closed

2 Replies

Railway
BOT

a month ago

We're not able to share the specifics behind why a workspace restriction was applied. There is no action on your side, such as upgrading or changing your project, that will lift this restriction.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway

We're not able to share the specifics behind why a workspace restriction was applied. There is no action on your side, such as upgrading or changing your project, that will lift this restriction.

mhs-o18
FREEOP

a month ago

Hello Railway Support Team,

My workspace has been restricted with the reason “ToS Violation,” but I genuinely do not understand what caused this restriction.

I was only trying to deploy a normal website from my own GitHub repository to Railway. I was not intentionally using Railway for VPNs, proxies, cryptocurrency mining, spam, scraping, malicious activity, or any other prohibited purpose.

I understand that you may not be able to disclose the specific details behind automated Trust & Safety decisions. However, I would really appreciate it if you could manually review my workspace and confirm whether this restriction was applied correctly.

If there is something in my project that violates Railway’s policies, I am happy to remove or correct it. I simply want to understand what happened and, if possible, regain access to deploy my website normally.

Thank you for taking the time to review my situation. I would really appreciate any help you can provide.

Best regards

manual review by the Trust & Safety team


Status changed to Awaiting Railway Response Railway • about 1 month ago


Status changed to Closed brody • about 1 month ago


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