a month ago
Hello Railway Support Team,
My workspace has been restricted with the reason “ToS Violation,” but I genuinely do not understand what caused this restriction.
I was only trying to deploy a normal website from my own GitHub repository to Railway. I was not intentionally using Railway for VPNs, proxies, cryptocurrency mining, spam, scraping, malicious activity, or any other prohibited purpose.
I understand that you may not be able to disclose the specific details behind automated Trust & Safety decisions. However, I would really appreciate it if you could manually review my workspace and confirm whether this restriction was applied correctly.
If there is something in my project that violates Railway’s policies, I am happy to remove or correct it. I simply want to understand what happened and, if possible, regain access to deploy my website normally.
Thank you for taking the time to review my situation. I would really appreciate any help you can provide.
Best regards
2 Replies
a month ago
We're not able to share the specifics behind why a workspace restriction was applied. There is no action on your side, such as upgrading or changing your project, that will lift this restriction.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
We're not able to share the specifics behind why a workspace restriction was applied. There is no action on your side, such as upgrading or changing your project, that will lift this restriction.
a month ago
Hello Railway Support Team,
My workspace has been restricted with the reason “ToS Violation,” but I genuinely do not understand what caused this restriction.
I was only trying to deploy a normal website from my own GitHub repository to Railway. I was not intentionally using Railway for VPNs, proxies, cryptocurrency mining, spam, scraping, malicious activity, or any other prohibited purpose.
I understand that you may not be able to disclose the specific details behind automated Trust & Safety decisions. However, I would really appreciate it if you could manually review my workspace and confirm whether this restriction was applied correctly.
If there is something in my project that violates Railway’s policies, I am happy to remove or correct it. I simply want to understand what happened and, if possible, regain access to deploy my website normally.
Thank you for taking the time to review my situation. I would really appreciate any help you can provide.
Best regards
manual review by the Trust & Safety team
Status changed to Awaiting Railway Response Railway • about 1 month ago
Status changed to Closed brody • about 1 month ago