18 days ago
Hello,
I hope you are doing well. I am contacting you because I was accidentally charged twice on November 20th for the same payment. I only intended to make a single payment, but two charges were processed.
Could you please help me by issuing a refund for the extra charge of $5?
Thank you very much for your assistance.
I look forward to your response.
Kind regards,
1 Replies
18 days ago
Hello,
You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 18 days ago
11 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 11 days ago