I am writing this report to inform you about an issue related to my account. Recently, I proceeded to cancel my subscription plan on the platform, and despite completing this process, charges are still being made to my credit card. I kindly request that no further charges are made and that you complete the cancellation of the plan I initially requested. Additionally, I paid for the $5 plan, but $11 is being charged to my account.
Lastly, I would like to request a refund for the amount charged today. I am making this request because I canceled the plan, yet I was still charged. I kindly ask you to review my situation and assist me.