a day ago
Hello Railway Support,
My workspace was restricted due to detected unusual activity. I am a new user and was trying to deploy my project during the free trial period.
I believe this restriction may have been triggered by mistake. Could you please review my workspace and let me know what caused the restriction?
I would appreciate it if the restriction could be lifted without requiring a paid upgrade, if possible.
Thank you for your time and help.
2 Replies
a day ago
We can't share the specifics of why a workspace is restricted. On your workspace, the restriction is lifted by upgrading to a paid plan (Hobby or Pro), which you can do from your plans page. Adding a payment method alone does not lift it.
If you upgrade while your trial is still active, your unused trial credit carries over and is applied to future invoices.
Status changed to Awaiting User Response Railway • 1 day ago
Railway
We can't share the specifics of why a workspace is restricted. On your workspace, the restriction is lifted by upgrading to a paid plan (Hobby or Pro), which you can do from [your plans page](https://railway.com/workspace/plans). Adding a payment method alone does not lift it. If you upgrade while your trial is still active, your unused trial credit carries over and is applied to future invoices.
10 hours ago
Hello,
Thank you for your response.
I understand that upgrading to a paid plan can remove the restriction. However, I am requesting a manual review of my workspace because I am a new user and the restriction occurred while I was simply trying to deploy my own project.
I would like to use Railway within the available free/trial resources without upgrading to a paid plan if possible.
Could a human member of the Railway support team please review my workspace and confirm whether the restriction can be removed manually?
I am not attempting to abuse the platform or create multiple workspaces for additional credits. I only want to deploy my project normally.
Thank you.
Status changed to Awaiting Railway Response Railway • about 10 hours ago