Request for Review – Workspace Restricted Due to “Suspicious Activity”
kaveh-ebadi
FREEOP

13 days ago

Hello Relay Support Team,

My workspace was recently restricted with the message:

“Workspace restricted — This workspace was restricted with the reason ‘Suspicious activity detected’.”

I believe this may have been triggered by mistake. I was using the service for normal personal purposes, mainly to access my services and websites when connectivity from Iran is restricted or unreliable.

I have not knowingly engaged in any activity that would violate your Terms of Service or abuse the platform.

Could you please review my workspace and let me know what activity triggered the restriction? If this was a false positive, I would really appreciate it if you could restore access to my workspace.

I’m happy to provide any additional information you may need to verify my account or usage.

Thank you for your time and assistance.

Closed

3 Replies

Railway
BOT

13 days ago

Your workspace has been restricted, and unfortunately we're not able to share the specific details behind the restriction. There is no action on your side that will lift it, and we're not able to provide access to the workspace or its data while the restriction is in place.


Status changed to Awaiting User Response Railway 13 days ago


kaveh-ebadi
FREEOP

13 days ago

Thank you for your response.

I understand that you may not be able to disclose the specific details behind the restriction. However, I would appreciate it if you could reconsider the decision and perform a manual review of my workspace.

As far as I am aware, I have not intentionally violated any of your policies or engaged in abusive or malicious activity. The service was being used for legitimate personal purposes, and I was not aware of anything that could have triggered a “Suspicious activity” detection.

If the restriction was caused by an automated security system or a false positive, I would be grateful if my case could be escalated for a manual review.

I understand that you may need to keep certain security-related information confidential, but I would at least appreciate confirmation as to whether the restriction is permanent or whether there is any formal appeal process available.

I have been using the service legitimately and would really appreciate the opportunity to regain access to my workspace.

Thank you for taking another look at my case.


Status changed to Awaiting Railway Response Railway 13 days ago


Railway
BOT

13 days ago

We understand the frustration, and we appreciate you explaining your use case. Unfortunately, the restriction on this workspace stands, and we are not able to share the specifics behind it or provide a path to restore access. There is no formal appeal process available for this type of restriction.


Status changed to Awaiting User Response Railway 13 days ago


Status changed to Closed brody 13 days ago


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