3 months ago
Hello Railway Support,
I am contacting you because I urgently need to perform a backup of a database hosted on Railway that belongs to one of my client projects.
Currently, I cannot access the Railway account because the Google account used for authentication was temporarily disabled by Google. The recovery process has already been approved, but I am still unable to sign in due to temporary login restrictions.
This database is critical for my client, and I need temporary access in order to export a backup and secure the data.
I can demonstrate ownership of the project and database if required. For example, I can provide:
- The email originally associated with the Railway account
- Database connection details (host, port, etc.)
- Deployment information
- Project identifiers
- Any other verification you require
My only request is assistance in obtaining temporary access or any method that would allow me to export a backup of the database.
Thank you for your time and assistance. I appreciate any help you can provide.
Kind regards,
0 Replies
Status changed to Awaiting Railway Response Railway • 3 months ago
Status changed to Closed brody • 3 months ago

