Support Team,

Due to the deployment outage that occurred today, I initially believed the issue was related to my local code and application configuration. During this period, I performed multiple redeployments, restored backups, and made several changes in an attempt to resolve what I thought was a system-side issue.

Unfortunately, this ended up impacting our production environment. Our system is currently mission-critical and used for nearly all company operations.

I would like to know:

1. Does Railway maintain automatic daily backups of the workspace and/or services (including deployments, environment variables, and database states)?

2. Is it possible to restore the entire workspace (or specific services/databases) to a previous state from:

   • February 10, 2026 (evening), or

   • February 11, 2026 (morning), prior to the outage?

This restoration is extremely important for us, as it may allow us to revert to a stable operational state before the unintended changes were made.

Please let me know what recovery options are available and what information you need from my side to proceed.

Thank you in advance for your support.

Best regards,
Ivan Duarte