15 days ago
Hello Railway Support,
I am the owner of the following Railway resources:
- Workspace: qizemingstory-bit's Projects
- Project: attractive-flexibility
- Environment: production
- Service: Postgres
- Volume: postgres-volume
- Mount path: /var/lib/postgresql/data
- Reported volume usage: approximately 115 MB
- Current status: Postgres is Offline after the trial expired
We do not plan to continue using Railway as the formal production platform. Our sole purpose is to determine whether this existing volume contains any business data that is not present in our local environment before deciding what to do with the old Railway environment.
Please provide one of the following safe recovery options:
- A read-only PostgreSQL export or read-only volume export;
- A temporary recovery window that preserves and reattaches the existing volume, allowing us to perform only a read-only inventory and pg_dump; or
- If payment is required, please identify the minimum plan needed to preserve the original volume and provide the exact recovery steps that will keep the existing data intact.
Please do not delete, replace, reinitialize, detach, or overwrite the existing volume.
Please also do not create a new empty volume, reformat the volume, or replace the existing Postgres service. We are not authorizing any deployment, restart, migration, SQL write, credential change, network change, or modification of the web service through this request. If any recovery action could risk changing the existing volume or database contents, please stop and ask for explicit Owner approval first.
Thank you.
3 Replies
15 days ago
Your volume is intact, with approximately 115 MB of data still on it in a ready state, so nothing has been lost. We are not able to provide temporary reactivation, read-only exports, or run database dumps on your behalf for accounts without an active plan. To regain access, subscribe to the Hobby plan ($5/month) from your workspace billing page. You have $4.49 in credit that will offset your first invoice. Once subscribed, your Postgres service will come back online with the existing volume and data intact, and you can connect and run pg_dump yourself.
Status changed to Awaiting User Response Railway • 15 days ago
Railway
Your volume is intact, with approximately 115 MB of data still on it in a ready state, so nothing has been lost. We are not able to provide temporary reactivation, read-only exports, or run database dumps on your behalf for accounts without an active plan. To regain access, subscribe to the Hobby plan ($5/month) from your [workspace billing page](https://railway.com/workspace/billing). You have $4.49 in credit that will offset your first invoice. Once subscribed, your Postgres service will come back online with the existing volume and data intact, and you can connect and run `pg_dump` yourself.
15 days ago
Thank you. I understand the standard Hobby plan requirement.
Before I subscribe, could a human support agent please confirm the following:
- Whether subscribing to the Hobby plan will reactivate the existing PostgreSQL service without replacing, reinitializing, detaching, or modifying the current volume;
- Whether the existing approximately 115 MB volume will automatically reconnect to the original PostgreSQL service;
- Whether I can cancel the Hobby plan after completing a read-only inventory and pg_dump;
- Whether cancellation will immediately make the database unavailable again, and how long the existing volume will be retained afterward.
This is a one-time data-preservation check. Please do not delete, replace, reinitialize, detach, overwrite, or otherwise modify the existing volume.
I would appreciate confirmation from a human support agent before subscribing.
Status changed to Awaiting Railway Response Railway • 15 days ago
14 days ago
We can't do any of the three options you asked about. We don't run exports or database dumps on a customer's behalf, we can't grant read-only access to a volume's contents, and we don't temporarily reactivate services for accounts without a plan. This isn't something we can make an exception for.
Subscribing to Hobby is the only route back to your data. Your volume is still attached to the Postgres service with about 115 MB on it, and it has stayed attached the whole time the service has been stopped, so bringing the service back online doesn't replace, reinitialize, or detach anything. There's nothing to reconnect. You're free to cancel again once you've taken your dump. That stops the service, and on Hobby the volume data is kept for 60 days after cancellation before it's deleted.
Status changed to Awaiting User Response Railway • 14 days ago
7 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 7 days ago