10 months ago
Hello! I have not used my Railway account for a long time and forgot to cancel my subscription. I just noticed a $5 charge for the Hobby plan, but I have not used the service. I canceled my subscription as soon as I noticed the charge.
Can you please refund this last payment and confirm that my subscription is now fully canceled? Thank you!
3 Replies
10 months ago
Hello,
You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 10 months ago
10 months ago
Hello! The charge happened less than two hours ago, and the refund button is not available in my Billing History. I canceled the subscription immediately after noticing the charge and did not use the service. Could you please process the refund manually, since I contacted you within the same day? Here is a screenshot showing that the refund button is not available. Thank you!
Attachments
Status changed to Awaiting Railway Response Railway • 10 months ago
10 months ago
Your refund is approved. Processing takes 5-10 business days and will be refunded to your default payment method on file.
Status changed to Awaiting User Response Railway • 10 months ago
Status changed to Solved echohack • 10 months ago