Request to Allow Outbound SMTP Port 587 for Transactional Emails
munna-rana
HOBBYOP

2 months ago

Dear Railway Support Team,

I hope you are doing well.

I am currently hosting a Java Spring Boot application on Railway that requires outbound email functionality for legitimate transactional purposes such as user verification, password reset, and contact form notifications.

My application is configured to use an external email service provider via SMTP with STARTTLS on port 587. However, outbound connections to port 587 appear to be blocked, which is preventing email delivery.

I fully understand that outbound SMTP ports are often restricted to prevent abuse. I would like to kindly request clarification and permission regarding the following:

  1. Whether outbound traffic on port 587 can be enabled or allowlisted for trusted SMTP providers.

  2. If there is a process to request an exception for transactional email use cases.

  3. If not supported, any officially recommended alternatives for sending emails securely from Railway-hosted applications.

I would like to assure you that this application strictly sends low-volume, transactional emails only and complies with all acceptable use and anti-spam policies.

Thank you for your time and support. I look forward to your guidance.

Best regards,
Munna Sharma

Solved

1 Replies

2 months ago

Hello,

Outbound SMTP is only available on the Pro plan and above, while Free, Trial, and Hobby plans have SMTP disabled.

For sending emails from your application, please use a dedicated email service that provides HTTPS APIs. More information can be found in our documentation:

https://docs.railway.com/reference/outbound-networking

Best regards,

The Railway Team


Status changed to Awaiting User Response Railway 2 months ago


Railway
BOT

2 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway about 2 months ago


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