Your workspace is currently restricted, and we're not able to share the specifics of why the restriction was applied. Unfortunately, there is no action on your side that will lift it, and we're not able to delete projects or restore access on a restricted workspace.

Hello Railway Team,I recently opened a ticket regarding my workspace restriction, but it was automatically closed by the support bot stating that no actions can be taken.I am posting here to request a human review. I deployed a WZML Leech/Mirror repository without fully understanding that torrent/mirror bots completely violate Railway's Fair Use Policy.I completely accept the mistake. Since I am locked out and cannot delete the project myself, I am asking if an engineer can manually delete the offending project and repository from my account from the backend.I want to continue using Railway legitimately for standard web apps and promise to follow the rules moving forward. Could someone please look into this?Thank you.

We appreciate you writing back and taking responsibility. That said, the position here is the same: we're not able to delete projects, restore access, or share specifics about the restriction on a restricted workspace, and there is no action available on your side that would change the restriction status.

I completely respect your final decision, but I wanted to provide one last piece of context in the hope of a manual exception.The repository I deployed actually failed every single time during the build and deployment process. No bot services were ever successfully run, no traffic was generated, and no network harm was done to your infrastructure. It was purely an unlaunched configuration error on my part.If there is absolutely any way a senior administrator or engineer can grant a single chance to clear the workspace and remove the restriction, I would be incredibly grateful. If it is truly impossible due to system limitations, I understand and thank you for your time.

We understand the additional context, and we appreciate you being straightforward about it. The position remains unchanged, though: we're not able to delete projects, restore workspace access, or make exceptions to the restriction regardless of the circumstances around the deployment.

Thank you for your time, clarity, and for reviewing my case. I understand and respect your final policy.Since my workspace is permanently restricted and I can no longer access my dashboard settings, could you please provide the steps or manually initiate the process to completely delete my account and purge my personal data from your systems?Thank you again for your assistance.

We're not able to delete the account or purge data associated with a restricted workspace, and the account record is retained. Sorry we don't have better news.