a month ago
Subject: Request to export persistent volume data
Hello Railway team,
My trial has expired and I can no longer deploy, but I have a persistent volume (kvvi-volume, 50MB used, mounted at /app/public/data) attached to my project distinguished-presence (service kvvi). The volume contains important data that was entered through the app's admin panel over the past months.
Could you please export or temporarily re-enable the service so I can download the data from the volume?
My account email is hengelsport.short@gmail.com.
Thank you.
1 Replies
a month ago
We're not able to temporarily reactivate services or export volume data on suspended accounts. Your workspace is currently on the Hobby plan but in an inactive state with a -$5.00 balance. To regain access to your volume data, you'll need to resolve the outstanding balance and resubscribe at your billing settings. Once the workspace is back in good standing, your volume and its data will be accessible again, and you can download files using the Railway CLI (railway volume files download).
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 29 days ago