a month ago
Hello,
My Railway trial has expired, and I currently no longer have access to my PostgreSQL database.
I need to recover and migrate my database data to another server/provider. I tried connecting to the PostgreSQL database externally and using "pg_dump", but I was unable to establish a connection.
Could you please provide temporary access to the database, an export/backup of the PostgreSQL database, or another way for me to retrieve my data?
The database belongs to my project, and I am willing to verify ownership of the account/project if necessary.
I would really appreciate your help, as I need to preserve the existing data before migrating the project to another provider.
Thank you!
5 Replies
a month ago
Your Postgres service does have a volume attached, so the data is persisted and not lost. However, we're not able to grant temporary access to services on accounts with an expired trial. To regain access, subscribe to a paid plan at railway.com/workspace/billing, and your services will come back online so you can connect and run pg_dump yourself.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Unfortunately, I cannot apply for a paid subscription as my visa and mastercard and others do not work in my country. I can't pay my subscription
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
A bank-issued credit or debit card is the only payment method available on self-serve plans, and there is no alternative way to pay. Without resolving the billing condition, we're not able to provide access to the database or export data on your behalf. Sorry we don't have better news.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
свяжись с оператором
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Apologies, we only correspond in English. Please open a new thread in English.
Status changed to Closed Railway • about 1 month ago