We don't lift this restriction or give temporary, read-only or export access to data while a workspace is restricted. That means we can't download the volume or send you a copy of the SQLite file.

This restriction clears automatically once the workspace is upgraded to the Hobby or Pro plan, which you can do from your workspace plans page. Adding a payment method on its own doesn't lift it. After the upgrade, your service and volume can run again, and you can export the database yourself.

Hello Railway Support,

Thank you for your response.

Unfortunately, upgrading to a paid plan is not possible for me because I live in Russia and my available payment methods are not supported.

I have successfully installed Railway CLI, authenticated my account, and linked my project. However, I cannot access my SQLite database because the service has no active deployment.

This database contains important user information that I need to preserve.

Could you please escalate my request to a human support representative for manual review?

I am not asking for free hosting. I am only requesting a one-time secure export of my existing data or an alternative recovery method.

Thank you for your understanding.

We understand how important this data is, and we're sorry the payment options available to you make this harder. While the workspace stays restricted, the service can't be deployed, which is why the CLI can't reach the database right now.

The restriction clears when the workspace moves to a paid plan, and after that you can run the service again and export the database yourself. Sorry we don't have better news.