Request to Release Custom Domain Locked in an Inaccessible Account
xk4rimx
FREEOP

9 months ago

Hello,

I am trying to add my custom domain, api.himaya71.ae, to my new project, but it is showing as "not available."

This domain was previously attached to a project on a different Railway account owned by a colleague. I do not have access to that account and cannot contact the owner to have them remove it.

I am the owner of the domain and am ready to prove it by adding a TXT verification record immediately. Could you please manually release the domain so I can add it to my new project?

Thank you for your help.

Solved

5 Replies

brody
EMPLOYEE

9 months ago

!t

brody
EMPLOYEE

9 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response brody • 9 months ago

brody
EMPLOYEE

9 months ago

Hello,

Before we can release it, please add the following TXT subdomain to the domain for verification:

Name: _railway.verify (_railway.verify.api.himaya71.ae)
Value: 0bedc44e
xk4rimx
FREEOP

9 months ago

Hi Brody,

The TXT record has been added as requested.

Thanks!

brody
EMPLOYEE

9 months ago

Confirmed, the domain has been released.

brody
EMPLOYEE

9 months ago

!s

Status changed to Solved brody • 9 months ago

Welcome!

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