12 days ago
Subject: Request to review workspace restriction (False Positive)
Message:
Hi Railway Support Team,
My workspace was restricted due to a "ToS Violation", but I believe this is a false positive. I am deploying a legitimate project [for a student video download app].
I have not used any crypto miners, torrenting scripts, or unauthorized scraping tools. Kindly review my project/workspace and unrestrict my account.
Thank you!
3 Replies
12 days ago
Your workspace has been restricted due to a violation of our Terms of Service. We're unable to share the specific details behind this decision. There is no action on your side that will lift this restriction, and we are not able to provide access to the workspace or its data while it is in this state.
Status changed to Awaiting User Response Railway • 12 days ago
Railway
Your workspace has been restricted due to a violation of our Terms of Service. We're unable to share the specific details behind this decision. There is no action on your side that will lift this restriction, and we are not able to provide access to the workspace or its data while it is in this state.
12 days ago
Subject: Request to review workspace restriction (False Positive)
Message:
Hi Railway Support Team,
My workspace was restricted due to a "ToS Violation", but I believe this is a false positive. I am deploying a legitimate project [python project backend for a student video download bot].
I have not used any crypto miners, torrenting scripts, or unauthorized scraping tools. Kindly review my project/workspace and unrestrict my account.
Thank you!
Status changed to Awaiting Railway Response Railway • 12 days ago
12 days ago
We understand you believe this was applied in error, but we're not able to share the specifics behind the restriction or reconsider it based on a project description. The restriction on your workspace remains in place, and there is no action available on your side to lift it.
Status changed to Awaiting User Response Railway • 12 days ago
5 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 5 days ago