9 months ago
I hope you're doing well.
I would like to request an update to the billing name that appears on my invoices. Currently, the invoice includes my personal name, but not the company name and I need to appear as the invoice recipient.
I’ve already reviewed the link you provided, but unfortunately, there is no option available to manually update the billing name.
https://docs.railway.com/reference/pricing/faqs#how-do-i-viewmanagecancel-my-subscription
9 Replies
9 months ago
What's the name you need it changed to?
Status changed to Awaiting User Response Railway • 9 months ago
9 months ago
In the invoice, from my name to the company, can we change this request to private?
To share it
Status changed to Awaiting Railway Response Railway • 9 months ago
9 months ago
Hi,
You can re-issue your invoice by following the steps in https://docs.railway.com/reference/pricing/faqs#requesting-an-invoice-re-issuance.
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 9 months ago
sarahkb125
What's the name you need it changed to?
8 months ago
At this moment, the invoice is under my name:
Kevin Duque
But I need it changed to:
Solucion Asea
I tried using the links that were shared, but they didn’t work for me.
Status changed to Awaiting Railway Response Railway • 8 months ago
8 months ago
Hi there, could you please retry reissuing your invoice following the steps here: https://docs.railway.com/reference/pricing/faqs#requesting-an-invoice-re-issuance
It should allow you to update your invoice details.
If an error pops up when you try to reissue the invoice, could you please share what it is / what happens?
Status changed to Awaiting User Response Railway • 8 months ago
8 months ago
I'm able to reissue the invoice; however, I cannot modify the name listed on it.
Attachments
Status changed to Awaiting Railway Response Railway • 8 months ago
8 months ago
You cannot change the name on an existing invoice. If you've re-issued it, you can use the re-issued invoice that contains the updated name.
Status changed to Awaiting User Response Railway • 8 months ago
8 months ago
I mean for the future, i don´t find a way to change it
Status changed to Awaiting Railway Response Railway • 8 months ago
8 months ago
I've changed the name on Stripe to "Solucion Asea" for you, this will appear on future invoices.
Status changed to Awaiting User Response Railway • 8 months ago
Status changed to Solved brody • 8 months ago