Request to Update Invoice Billing Name
masterduque
PROOP

a year ago

I hope you're doing well.

I would like to request an update to the billing name that appears on my invoices. Currently, the invoice includes my personal name, but not the company name and I need to appear as the invoice recipient.

I’ve already reviewed the link you provided, but unfortunately, there is no option available to manually update the billing name.

https://docs.railway.com/reference/pricing/faqs#how-do-i-viewmanagecancel-my-subscription

Solved

9 Replies

sarahkb125
EMPLOYEE

a year ago

What's the name you need it changed to?


Status changed to Awaiting User Response Railway 11 months ago


masterduque
PROOP

a year ago

In the invoice, from my name to the company, can we change this request to private?

To share it


Status changed to Awaiting Railway Response Railway 11 months ago


a year ago

Hi,

You can re-issue your invoice by following the steps in https://docs.railway.com/reference/pricing/faqs#requesting-an-invoice-re-issuance.

Best,

The Railway Team


Status changed to Awaiting User Response Railway 11 months ago


sarahkb125

What's the name you need it changed to?

masterduque
PROOP

a year ago

At this moment, the invoice is under my name:

Kevin Duque

But I need it changed to:

Solucion Asea

I tried using the links that were shared, but they didn’t work for me.


Status changed to Awaiting Railway Response Railway 11 months ago


chandrika
EMPLOYEE

a year ago

Hi there, could you please retry reissuing your invoice following the steps here: https://docs.railway.com/reference/pricing/faqs#requesting-an-invoice-re-issuance

It should allow you to update your invoice details.

If an error pops up when you try to reissue the invoice, could you please share what it is / what happens?


Status changed to Awaiting User Response Railway 11 months ago


masterduque
PROOP

a year ago

I'm able to reissue the invoice; however, I cannot modify the name listed on it.

Attachments


Status changed to Awaiting Railway Response Railway 11 months ago


You cannot change the name on an existing invoice. If you've re-issued it, you can use the re-issued invoice that contains the updated name.


Status changed to Awaiting User Response Railway 11 months ago


masterduque
PROOP

10 months ago

I mean for the future, i don´t find a way to change it


Status changed to Awaiting Railway Response Railway 11 months ago


10 months ago

I've changed the name on Stripe to "Solucion Asea" for you, this will appear on future invoices.


Status changed to Awaiting User Response Railway 11 months ago


Status changed to Solved brody 11 months ago


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