Resolving Railway Account Access Issue after Email Change

somrads

TRIALOP

2 years ago

I'm encountering an issue with my Railway account. Previously, I used my school email to log in via GitHub. However, after graduating, I updated my GitHub email to my personal one. Now, when I attempt to log in to my Railway account using GitHub, it creates a new account because the email associated with my GitHub account has changed. Unfortunately, this means I can't access the original account, which contains a project I deployed. Is there a way to access the old account or merge it with the new one? It's crucial because the old account holds a project that I need.

Solved

2 Replies

brody

EMPLOYEE

2 years ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response brody • almost 2 years ago

roach

PRO

2 years ago

Hi Somrad,

This is going to be a little tricky, but here's what you'll need to do:

If you still have access to that student email:

Change the email on your new account to another email (Yahoo supports temporary email addresses)
Create, use, edit, or delete temporary email addresses in Yahoo Mail
Remove the Github integration from your new account in your account settings
https://railway.app/account
Change your Github email back to the student email
Log into Railway with Github
Change your account email in Railway, then in Github

If you don't have access to that email anymore, let me know and I'll see what we can do on our side.

Thanks,

Jason // Railway

Status changed to Solved Railway • almost 2 years ago

Railway

BOT

2 years ago

This thread has been marked as solved automatically due to a lack of recent activity. Please open a new thread if you require further assistance. Thank you!