a month ago
Hi Support Team,
I accidentally deleted my production environment by mistake. Is it possible to restore it?
If a backup or recovery option is available, I would greatly appreciate your help in restoring the deleted production environment. Please let me know if you need any additional information from my side.
Thank you for your assistance.
7 Replies
a month ago
We don't offer restoration for user-initiated actions like deleting an environment, so we're unable to recover it.
Status changed to Awaiting User Response Railway • 27 days ago
a month ago
what about my database
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
The database was part of the deleted environment, so it was removed along with everything else in that environment and cannot be restored.
Status changed to Awaiting User Response Railway • 27 days ago
Railway
The database was part of the deleted environment, so it was removed along with everything else in that environment and cannot be restored.
a month ago
is anything we can do this is very importat to me
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
We understand this is important, but environment deletions are permanent and we're unable to recover any of the resources that were part of it, including databases. Sorry we don't have better news.
Status changed to Awaiting User Response Railway • 27 days ago
a month ago
i want to talk customer care
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
You're already in contact with our support team here. Environment deletions are permanent and cannot be reversed, and there is no additional path we can offer. Sorry we don't have better news.
Status changed to Awaiting User Response Railway • 27 days ago
Status changed to Awaiting Railway Response Railway • 27 days ago
Status changed to Solved Railway • 27 days ago