Restricted workspace
farzingkh
HOBBYOP

3 months ago

Hi, my workspace is restricted, wanted to know if it could be resolved?

Solved

7 Replies

Railway
BOT

3 months ago

Your workspace has been restricted, and unfortunately we're unable to share the specifics behind why this was applied. For paid workspaces, this restriction cannot be reversed. The next step would be to cancel your plan and offboard from the workspace through your billing settings.


Status changed to Awaiting User Response Railway • 3 months ago


Railway

Your workspace has been restricted, and unfortunately we're unable to share the specifics behind why this was applied. For paid workspaces, this restriction cannot be reversed. The next step would be to cancel your plan and offboard from the workspace through your [billing settings](https://railway.com/account/billing).

farzingkh
HOBBYOP

3 months ago

is hobby plan considered paid?


Status changed to Awaiting Railway Response Railway • 3 months ago


Status changed to Solved Railway • 3 months ago


farzingkh
HOBBYOP

3 months ago

there're different projects inside a workspace that are totally seperate, restricting the whole workspace seems harsh and looks like your pushing for single project per workspace with this policy


Status changed to Awaiting Railway Response Railway • 3 months ago


Railway
BOT

3 months ago

We understand the frustration, and your feedback is noted. However, restrictions are applied at the workspace level and cannot be reversed for paid plans. The path forward is to cancel your plan and offboard through your billing settings, after which you can create a new workspace.


Status changed to Awaiting User Response Railway • 3 months ago


Status changed to Solved farzingkh • 3 months ago


farzingkh
HOBBYOP

3 months ago

can i move the data between the restricted workspace and the new one?


Status changed to Awaiting Railway Response Railway • 3 months ago


Railway
BOT

3 months ago

There's no automated way to migrate data between workspaces, but if your services are still accessible you can manually export your data (e.g., database dumps) before canceling and then import it into services in a new workspace.


Status changed to Awaiting User Response Railway • 3 months ago


Status changed to Solved farzingkh • 3 months ago


farzingkh
HOBBYOP

3 months ago

the db is not accessible so cannot pg dump, data survives in the volume but i cannot access until postgre is running, would be greate if data could still be accessible in this case


Status changed to Awaiting Railway Response Railway • 3 months ago


Status changed to Solved Railway • 3 months ago


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