10 months ago
I’ve been using Railway for a few months now and currently have projects running there. Unfortunately, I’ve run into a serious issue: my account got flagged due to a failed payment, and I’ve been trying to get help.
I reached out via email and Discord more than 10 hours ago, but so far, I haven’t received a response. For a service that hosts production apps, this kind of silence feels really unprofessional and stressful.
After asking here in discord they banned and my new account 🙂
I understand that issues happen, but clear and timely communication is crucial for developers who rely on Railway for uptime and stability. Right now, I’m stuck waiting without any updates.
👉 Has anyone else faced this? How long did it take to get support?
👉 Railway team – please, improve your support response time. Developers’ projects and businesses depend on it.
11 Replies
10 months ago
If you have emailed contact@railway.app, you have taken the best route forward. The response time for ban appeals is 5-7 days. Asking for a review in this server will not hasten the process.
10 months ago
I will close out this thread unless you have any more clarifying questions
10 months ago
Opening additional threads will not help the process either. Please do not do so
Well this is an answer at least. Means I have to wait 7 days to receive a response , hopefully something is fixed and if not, you banned my new account which I was planing to use if support team does not help 🙂
10 months ago
creating a new account to circumvent a ban will only cause your new account to be banned as well.
Well , banning my account and not receiving any response for 10 hours when I need the data I have on the deployed app is forcing me to find a way to contact any human being.
10 months ago
You mention that your account was flagged due to a failed payment. I assumed this meant a ban, but have you just not paid your subscription costs? Paying your bill should unlock your account
10 months ago
What is the email associated with the banned Railway account?
emil_dobrev93sl@abv.bg , I didnt had enough funds in that card , after I saw that payment failed I've added funds imediately
10 months ago
Unbanned. For future reference, do not go around creating duplicate threads.
10 months ago
!s
Status changed to Solved brody • 10 months ago