2 months ago
Hello,
My workspace was restricted with the reason “ToS Violation.”
I believe this may have been an automated mistake. I was experimenting with a personal VPN deployment and made several changes to the deployment, including changing servers and domains multiple times.
I did not intend to abuse Railway or conduct any malicious activity. If this activity triggered a restriction, I understand and will avoid repeatedly recreating or modifying deployments.
Could you please manually review my workspace and reconsider the restriction?
Thank you.
6 Replies
2 months ago
We're not able to share the specifics of why a workspace restriction was applied. There is no self-serve action that lifts this type of restriction, and upgrading the plan would not change it.
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
What should I do?
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
Unfortunately there is no action available on your side that would change this restriction. We understand that is not the answer you were looking for, but we are not able to offer a path to lifting it.
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
A Is this a permanent limitation?
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
We are not able to characterize the restriction or share details about how it is handled, so we cannot speak to its duration.
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
and Everything is really messed up here, you ban users without any rules and no answers, I'm glad I didn't buy a paid service
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Solved Railway • about 2 months ago