Hi there, an outage happened on one of our servers. and since then we can't establish a connection to our database nor restart the trobia service. can you help please. this is urgent. ![image.png](https://station-server.railway.com/attachments/att_01kxgg7amkecz9knzyb7bmbdx4) ![image.png](https://station-server.railway.com/attachments/att_01kxggaq3zfez93fdvjwnh75h9)

Server crashed - Railway Central Station

Server crashed

mdaaboul

PROOP

6 hours ago

Hi there, an outage happened on one of our servers. and since then we can't establish a connection to our database nor restart the trobia service. can you help please. this is urgent.

Attachments

image.png

Awaiting Railway Response

3 Replies

Railway

BOT

6 hours ago

This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.

Status changed to Open Railway • about 6 hours ago

Status changed to Awaiting Railway Response Railway • about 6 hours ago

0x5b62656e5d

MODERATOR

6 hours ago

Unfortunately, you can only wait until the hardware issue is resolved.

mdaaboul

PROOP

6 hours ago

so the issue is ongling then. it was marked as 'resolved' in the notifications that's what was curious

mdaaboul

PROOP

4 hours ago

sorry to stress you out guys but i'm receiving calls from end customers. is my data safe ?

Welcome!