3 months ago
Hi there, an outage happened on one of our servers. and since then we can't establish a connection to our database nor restart the trobia service. can you help please. this is urgent.
5 Replies
3 months ago
This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.
Status changed to Open Railway • 3 months ago
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
Unfortunately, you can only wait until the hardware issue is resolved.
3 months ago
so the issue is ongling then. it was marked as 'resolved' in the notifications that's what was curious
3 months ago
sorry to stress you out guys but i'm receiving calls from end customers. is my data safe ?
3 months ago
Your data is safe. The database has a persistent volume, and volume data is preserved through server migrations. The "resolved" status means the server migration completed and your database was moved to a healthy server, but it may still need a fresh image pull to fully come back online. Open your database service, press Cmd+K (or Ctrl+K), and select "Redeploy source image". Once the database is accepting connections again, redeploy your app service as well.
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
thank you. it works now.
Status changed to Awaiting Railway Response Railway • 3 months ago
Status changed to Solved Railway • 3 months ago