Server Down
maxmotors
PROOP

14 days ago

The production site is not loading, nothing is working, and it was operating normally before.

image.png

Attachments

$20 Bounty

16 Replies

Railway
BOT

14 days ago

This thread has been opened as a bounty so the community can help solve it.

Status changed to Open Railway 14 days ago


Anonymous
HOBBY

14 days ago

having the same experience right now

image.png

Attachments


14 days ago

Hey, thanks for flagging, what region is this in?


maxmotors
PROOP

14 days ago

Brasil


14 days ago

I mean the region the service is running in


maxmotors
PROOP

14 days ago

image.png

Attachments


14 days ago

Thank you!


Anonymous
HOBBY

14 days ago

same here

image.png

Attachments


same here ![image.png](https://station-server.railway.com/attachments/att_01kvtr44bsfk2v2z5p8s4ssdmc)

luanquidi
HOBBY

14 days ago

Change to US East, that worked for me


14 days ago

I've let the Railway team know, thanks for flagging


ventasragnarchile-lang
PRO

14 days ago

please, fix it!!!


ventasragnarchile-lang

please, fix it!!!

luanquidi
HOBBY

14 days ago

Por ahora me sirvió cambiar la región a US East, puedes hacerlo si lo necesitas de manera urgente, espero te sirva


14 days ago

Team is working on it, sorry for the delay


maxmotors
PROOP

14 days ago

The problem is that when trying to change the region, the deployment fails.

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14 days ago

The Miami pop that was experiencing elevated packet loss was taken offline by the Railway team, this should relieve the elevated response times until the Miami pop can be properly repaired


tokendis
HOBBY

14 days ago

Same problem on several servers I have on WEST. The problem I've been fighting for several hours now was that several frontends I have were not loading (white screen)

GET https://domainname/assets/index-1bc17545.js net::ERR_CONNECTION_RESET 200 (OK)

I switched them to EAST and it works for now. This is not ideal because now everything is slower and could drop conections due to latency. But at least the frontend loads now.


tokendis

Same problem on several servers I have on WEST. The problem I've been fighting for several hours now was that several frontends I have were not loading (white screen) GET https://domainname/assets/index-1bc17545.js net::ERR_CONNECTION_RESET 200 (OK) I switched them to EAST and it works for now. This is not ideal because now everything is slower and could drop conections due to latency. But at least the frontend loads now.

14 days ago

US West is currently degraded for Central America users. We've re-routed traffic to US East, so you should be good to switch back to US West and wait for us to fix the issue.


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