Server Down
maxmotors
PROOP

3 months ago

The production site is not loading, nothing is working, and it was operating normally before.

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Attachments

$20 Bounty

16 Replies

Railway
BOT

3 months ago

This thread has been opened as a bounty so the community can help solve it.

Status changed to Open Railway • 3 months ago


Anonymous
PRO

3 months ago

having the same experience right now

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Attachments


3 months ago

Hey, thanks for flagging, what region is this in?


maxmotors
PROOP

3 months ago

Brasil


3 months ago

I mean the region the service is running in


maxmotors
PROOP

3 months ago

image.png

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3 months ago

Thank you!


Anonymous
PRO

3 months ago

same here

image.png

Attachments


same here ![image.png](https://station-server.railway.com/attachments/att_01kvtr44bsfk2v2z5p8s4ssdmc)

luanquidi
HOBBY

3 months ago

Change to US East, that worked for me


3 months ago

I've let the Railway team know, thanks for flagging


ventasragnarchile-lang
PRO

3 months ago

please, fix it!!!


ventasragnarchile-lang

please, fix it!!!

luanquidi
HOBBY

3 months ago

Por ahora me sirvió cambiar la región a US East, puedes hacerlo si lo necesitas de manera urgente, espero te sirva


3 months ago

Team is working on it, sorry for the delay


maxmotors
PROOP

3 months ago

The problem is that when trying to change the region, the deployment fails.

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Attachments


3 months ago

The Miami pop that was experiencing elevated packet loss was taken offline by the Railway team, this should relieve the elevated response times until the Miami pop can be properly repaired


tokendis
HOBBY

3 months ago

Same problem on several servers I have on WEST. The problem I've been fighting for several hours now was that several frontends I have were not loading (white screen)

GET https://domainname/assets/index-1bc17545.js net::ERR_CONNECTION_RESET 200 (OK)

I switched them to EAST and it works for now. This is not ideal because now everything is slower and could drop conections due to latency. But at least the frontend loads now.


tokendis

Same problem on several servers I have on WEST. The problem I've been fighting for several hours now was that several frontends I have were not loading (white screen) GET https://domainname/assets/index-1bc17545.js net::ERR_CONNECTION_RESET 200 (OK) I switched them to EAST and it works for now. This is not ideal because now everything is slower and could drop conections due to latency. But at least the frontend loads now.

3 months ago

US West is currently degraded for Central America users. We've re-routed traffic to US East, so you should be good to switch back to US West and wait for us to fix the issue.


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