i'm working to see if that was documented anywhere. is there any way to see projects that i recently had access to but no longer. i was able to view it earlier today and had access. if that was attached to my name/account in anyway that you could help me uncover.

https://railway.com/project/e7339f21-3706-4dea-94bf-0328a2f60a61/service/e8234267-f779-4fdb-be3f-b0283530ae6f?environmentId=883fb7e1-9b08-4408-a57e-c77487c2278d

How did it get deleted? If we only changed admins and removed the former employees access? There’s no way to recover the db?

damn. no grace period. we might be sol but that db has promo codes and gift certificate codes for customers and the record for who was distributed which codes. there's no way to recover any of that data?

i had admin access along with ken (former employee) i removed his admin access but that was all. i didn't delete. are you able to confirm which admin account deleted it? if it was malicious by the former employee then that needs to be known.

i'll double-confirm with him in case that was a different project and a different project id exists for the project in question.

much appreciate. hopefully the investigation on your end is fruitful. there were even if we have to rebuild, recovering the data for our existing customers is critical. it hasn't been 48 hours since we just made the account changes today but there was a lot of back-and-forth in the process and hopefully it didn't bug out. we had to add a new user, update the payment details as a card had expired, upgrade the account from hobby so we could add users, etc. happy to go into more detail but for now i just hope something can be salvaged.

brutal. ok i hope we can just figure out what happened then. for my own sanity the rundown went as follows: i was invited to the workspace by the former employee. i was added as an admin. everything looked good. the former employees company account was deactivated and his personal account was still active (kenstclair@gmail.com). once everything had been accounted for his admin access was removed. when i went back to railway there was no workspace or project visible anymore. i called him and him check his account and he said he could no longer see the workspace or project either. that's when i started the support thread.

no idea what happened. i read that in order to delete you have to go to the danger tab. i never did that but curious if he did. he has said he did no such thing.

the user initiated deletion confirmation is pretty cumbersome (a good thing!) and i know i never went through that flow to delete.

would an account deletion delete the project? i don't think any accounts were deleted necesssarily but i also don't know for sure.

And there are no backups or anything even that are old or outdated?

we are a startup. we just went through layoffs which is why i'm working with a former employee on this. the user initiated deletion was unintended and we're scrambling to make these handoffs without all the wheels coming off. if there's any way to petition a backup i'd like to do so just to serve the customers we currently have that we no longer have a mapping for.

Hey there Dominic,

Brody and I looked at this together and determined that the project e7339f21-3706-4dea-94bf-0328a2f60a61 was deleted around2025-04-09 UTC 15:19 We also confirmed that 4 associated deployments, volumes, and anything else in the project along with the environment associated with this project were deleted.

Unfortunately because the manner this was deleted by the Admin user, the data is unrecoverable and there is nothing further we can do to help recover it.

I really appreciate the support you provided today