Server shutdown without prior notice and no abuse
aabbvvppml
FREEOP

2 months ago

Hello, I just ran my personal project exactly in accordance with your policies and now I see that this is considered dangerous content. I have thoroughly checked your rules and there is nothing like this and I request that you immediately return the server to active mode.

Solved

9 Replies

Railway
BOT

2 months ago

Your workspace has been restricted, and we're not able to share the specific details behind the decision. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in this state.


Status changed to Awaiting User Response Railway • about 2 months ago


aabbvvppml
FREEOP

2 months ago

So fix the problem quickly and if it's not in your rules, you should enable it now. I read all your rules and there were no restrictions on this.


Status changed to Awaiting Railway Response Railway • about 2 months ago


Railway
BOT

2 months ago

We understand this is frustrating, but we're not able to discuss the specifics of why the restriction was applied or reverse it based on a review of our published terms. The decision stands, and there is no action available to restore access to the workspace or its data.


Status changed to Awaiting User Response Railway • about 2 months ago


aabbvvppml
FREEOP

2 months ago

Look, tell me with a reason, friend, open it because what you just did is unprofessional and illegal.


Status changed to Awaiting Railway Response Railway • about 2 months ago


Railway
BOT

2 months ago

Restrictions are applied in accordance with our Terms of Service, and we're not able to share the specific reasoning or reverse the decision on request.


Status changed to Awaiting User Response Railway • about 2 months ago


aabbvvppml
FREEOP

2 months ago

You didn't limit VPN and I used it accordingly.


Status changed to Awaiting Railway Response Railway • about 2 months ago


Railway
BOT

2 months ago

We're not able to confirm or discuss what specifically led to the restriction, regardless of what was or wasn't running on the workspace.


Status changed to Awaiting User Response Railway • about 2 months ago


aabbvvppml
FREEOP

2 months ago

I just uploaded a simple panel in my workspace and created and used a VPN. This is completely legal according to your rules.


Status changed to Awaiting Railway Response Railway • about 2 months ago


Railway
BOT

2 months ago

The restriction was not applied based on whether any particular service is mentioned in our published rules, and providing additional details about what was running does not change the outcome.


Status changed to Awaiting User Response Railway • about 2 months ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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