a month ago
I can see the active incident banner on my dashboard ("Builds are slow to progress — we are investigating") and my service panel is showing "Limited Access — Deploys have been paused temporarily."
My service is listed as Online in the project view but webuilthere.com has been unreachable since approximately 21:00 BST yesterday evening (19 May 2025) — around 12+ hours at time of writing.
Project: My-Buddy-Prod
Service: webuilthere
Domain: webuilthere.com
Impact:
- Production site completely unreachable to visitors
- Unable to redeploy or rollback due to deploys being paused
- This was our planned production launch window
I understand the build incident is being investigated. A couple of questions:
- Is there an ETA for builds and deploys to resume?
- Is there anything on my end I can do to restore the existing running container while deploys are paused?
- Will there be any credit applied for the downtime period?
Happy to provide any project IDs or logs if it helps the investigation. Thanks
1 Replies
a month ago
We experienced a major service disruption starting around 02:25 UTC on May 20 that affected traffic routing, DNS, and many other platform components - this is now resolved, and your service's deployment shows healthy with a valid certificate and propagated DNS, so webuilthere.com should be reachable again. Regarding builds, there is a separate ongoing incident where Hobby plan builds are temporarily paused while we clear a backlog - we don't have a specific ETA yet but updates will be posted to that incident page. Your existing container does not need a redeploy to continue running; it should already be serving traffic now that the major disruption is resolved. For any credit considerations related to the downtime, please keep an eye on that incident page for follow-up communications.
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Solved rohanmohite • about 1 month ago