Service Not Reactivated After Payment
nucleohardware
HOBBYOP

a year ago

Hi! Last month I couldn't pay the $5 Hobby Plan, so my service was suspended.

When I tried to renew it, it asked me to pay — I did, but the Hobby Plan didn’t reactivate.

I imagine the payment went toward the previous month I missed, and now I probably need to pay again for the current month, right?

Solved

5 Replies

a year ago

you are correct, you would have left the invoice unpaid for a bit too long so we closed the account, you paid the outstanding bill, and now you will need to sign back up


nucleohardware
HOBBYOP

a year ago

Ahhh I get it, well thank you


a year ago

no problem!


a year ago

once you sign back up, you will need to redeploy your services to bring them back online, that is a manual process


a year ago

!s


Status changed to Solved brody about 1 year ago


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