a day ago
Hi Railway Team,
Our application is experiencing critical performance issues following the US West storage alert you posted.
Issue:
- API endpoints timing out (30+ seconds)
- Database queries hanging
- Service degraded for our customers
Setup:
- Project: restauarantorder-handle-call
- Started ~04:00 UTC on 2026-10-04
- Using Postgres with attached storage
Questions:
- ETA for resolution?
- Any recommended workarounds?
- Should we migrate to another region?
This is affecting production. Any help appreciated.
5 Replies
a day ago
We're sorry for the trouble. The slow queries and timeouts you're seeing match an open incident, Slow attached storage for some users in US West, which affects attached storage in US West.
We've identified the cause and are working to bring performance back to normal. We can't give a specific ETA yet.
Your Postgres volume is only lightly used and has plenty of free space, so disk capacity isn't what's slowing it down.
Status changed to Awaiting User Response Railway • 1 day ago
a day ago
Do we have a rough ETA when the issue will be solved by?
Status changed to Awaiting Railway Response Railway • 1 day ago
a day ago
The attached storage incident in US West is still open. The cause has been identified and work to restore normal performance is ongoing, but we don't have a specific ETA to share yet.
Status changed to Awaiting User Response Railway • 1 day ago
a day ago
cAN YOU EMAIL ME WHEN THE ISSUE IS FIXED
Status changed to Awaiting Railway Response Railway • 1 day ago
a day ago
We aren't able to send a personal email when this is resolved. The incident you're affected by, Slow attached storage for some users in US West, is still in the identified stage and we don't have a specific ETA yet.
Status changed to Awaiting User Response Railway • 1 day ago