Service unreachable externally despite successful health check - TCP timeout on all ports
kenchang198
FREEOP
21 days ago
Hi Railway Team,
I'm experiencing a networking issue with one of my services where external access is completely
unreachable via TCP, despite the deployment health check passing successfully.
Service: flyerjam-staging.up.railway.app
Symptoms:
- Health check during deployment succeeds: [1/1] Healthcheck succeeded! (path: /api/health)
- DNS resolves correctly to 66.33.23.1
- TCP connection times out on both port 80 and port 443
curl -v --max-time 10 https://flyerjam-staging.up.railway.app/api/health
→ Trying 66.33.23.1:443... Connection timed out after 10006 milliseconds
What this means:
The service is running (internal health check passes), but Railway's edge proxy does not appear to be
routing external traffic to this service. This has been ongoing for several days.
What I've tried:
- Redeploying the service
- Verifying the public domain is configured in Networking settings
- Confirmed the start command uses --host=0.0.0.0 --port=$PORT
Could you please investigate why external traffic is not being routed to this service?
Thank you.2 Replies
21 days ago
Hello,
An incident we reported earlier caused this issue, and we have since resolved it.
Status changed to Awaiting User Response Railway • 21 days ago
Status changed to Awaiting Railway Response Railway • 20 days ago
Status changed to Solved brody • 20 days ago
