34108dc5-7795-469f-b853-2863bbedfa6f

i've looked into the emails we have sent you, and we have indeed sent you emails about your credits, perhaps the automatic payment plan is better for you?

I’m not sure what your logs say. But the last email I received from Railway with the title “your credits have run out” is from November 14th. My services were killed yesterday on November 30th.

Prior to that, I received a “top up your railway credits” email on November 2nd. I promptly topped up after the November 2nd email.

I never received another warning before the November 14th email when my services were killed again. And I received no emails about credits after November 14th.

I checked the spam folder, too.

November 14th is the last email we sent out to you regarding credits, is there any reason you didnt load credits after seeing that?

I did load more credits after the November 14th email, when my services were killed.

I have a receipt titled “Your receipt from Railway #2815-2788”. And my services have been running since then, until yesterday when they were abruptly killed.

you likely ran out of credits again, you would want to be pro-active about loading enough credits to cover your usage for the cycle

I’m trying, but the usage is variable. And I just don’t understand why I wouldn’t get another warning when credits are running low.

you had previously been sent an email to load credits for the same cycle

OK, so I can understand that’s the logic, but I would argue that that is a sub optimal customer experience 😊

unfortunate thats how pay as you go works, without enough credits you cant run the services

would you like to switch to automatic payment?

I am only referring to the fact that I don’t get another email when credits are running low, because your system already sent one notice

Since the usage is variable, I’ve been doing pay-as-you-go just to make sure I don’t end up with a large bill by surprise

did you know that you can set usage limits on the automatic payment plan?

Nope! Happy to look into that.

But I have also had other issues where I get an email, stating I am almost out of credits, and then I login to the Railway dashboard, and I have plenty of credits shown in the dashboard. Like, more than half of what I would normally spend in a month

i'm not sure about that, but id be happy to get you on the automatic payment plan fast, since otherwise you have to wait until your credits run out

Sure. Let me know what I need to do

just so you know, your services will be shut down during this switch over

i will cancel immediately, and then you will sign back up, this time not on the pay as you go plan

let me know when you are ready

Oh, how long will they be offline? Will it require a redeploy of everything?

yes it will require a redeployment, they will be offline for as long as it takes you to upgrade to hobby and redeploy

Ok, I’m not ready to do this right now. I’ll ping here tomorrow and we can try to coordinate again

sounds good

Thank you for the help 🙏

no problem

Hey @Brody my plan ran out of credits again, all services down

How do I fix my billing

Do I just subscribe to a hobby plan?

yes, please subscribe to the automatic payment plan this time

ok

!s