a month ago
I did not realise that one of my services was violating ToS. I immediately deleted that service once I realised but now my entire workspace is restricted. I'm very sorry for this and will be more careful in the future but my other services do not violate ToS. Please help! I cannot select the previously deleted service now either
4 Replies
a month ago
We're not able to share the specifics behind the restriction, and unfortunately for paid workspaces the restriction cannot be reversed. We understand this is frustrating, and we appreciate you taking immediate action on the service in question. The path forward is to cancel your plan and offboard from the workspace via your billing settings.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
But please my other services did not break any guidelines, it was just a one-off test that got the entire workspace restricted
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We understand this is a difficult situation, and we appreciate that you removed the service right away. Unfortunately, the restriction on a paid workspace is final regardless of the circumstances, and we're not able to make exceptions. The next step is to cancel your plan from your billing settings to complete the offboarding process.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
We understand this is a difficult situation, and we appreciate that you removed the service right away. Unfortunately, the restriction on a paid workspace is final regardless of the circumstances, and we're not able to make exceptions. The next step is to cancel your plan from [your billing settings](https://railway.com/workspace/billing) to complete the offboarding process.
a month ago
please have a human check this, the other services are restricted for no reason
Status changed to Awaiting Railway Response Railway • about 1 month ago
Status changed to Solved maaverino • about 1 month ago