7 months ago
I am writing to report a critical performance issue with my paid plan service. The problem of severe initial latency continues, making the service unreliable.
Latest Performance Data:
I have just captured a new network trace showing a total load time of 7.47 seconds. The breakdown clearly isolates the problem to your platform's connection handling:
Initial Connection: Took an unacceptable 6.81 seconds.
SSL Handshake: Accounted for 3.67 seconds of that connection time.
Waiting for Response (TTFB): Crucially, once the connection was finally made, my application's response time was excellent at ~332ms.
Conclusion:
This new data proves that my application code is performing perfectly. The entire 7-second delay is happening before my application even receives the request. An Initial Connection time of nearly 7 seconds for a paid, "always-on" service is a critical failure.
Please investigate this with high priority. What is causing a 6-7 second connection delay on your platform for a service in the asia-southeast1 region?
Thank you
7 Replies
7 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
7 months ago
Is it a cold start?
7 months ago
Hey,
We don't have cold starts (unless you have serverless enabled and you don't).
So this is something else, and for help with that, could you please give us some timestamps in UTC so we can cross-reference your times to our internal metrics.
Best,
Brody
Status changed to Awaiting User Response Railway • 7 months ago
7 months ago
Looks like it's back to normal now. I think that 'Railway – Elevated deployment latency' incident was the cause.
Status changed to Awaiting Railway Response Railway • 7 months ago
7 months ago
That had nothing to do with connection latency, that was in regards to the time it took to start building new code.
Status changed to Awaiting User Response Railway • 7 months ago
brody
That had nothing to do with connection latency, that was in regards to the time it took to start building new code.
7 months ago
Thank you. Let me monitor it for a couple of hours to confirm the issue is resolved.
Status changed to Awaiting Railway Response Railway • 7 months ago
Status changed to Awaiting User Response Railway • 7 months ago
Status changed to Solved ddotx • 7 months ago
