4 months ago
Can't reach station.railway.com to submit a status ticket either
Project Region: europe-west4
Issue Started: ~11:15 AM GMT, January 14, 2026
Symptoms:
- Response times spiking to 20-55 seconds (p90/p99)
- Error rate spiking to 80-100% during incidents
- ECONNRESET errors from client applications
- Affects ALL routes, not just specific endpoints
What we've ruled out:
- Not application code - rolled back recent changes, no improvement
- Not database load - Postgres queries return instantly (<50ms), only 1 active connection
- Not resource exhaustion - CPU at 0.3 vCPU (limit 32), Memory at 250MB (limit 32GB)
- Not extension issues - removed custom extension, still slow
Diagnostics performed:
- Database responds in <50ms via direct psql connection
- Health endpoint takes 2-5 seconds (should be <100ms)
- pg:responseTime warnings at 278-316ms (threshold 150ms)
- Service restart did not resolve the issue
Impact: Admin UI unusable, customer portal experiencing connection resets
7 Replies
4 months ago
Can you go more in depth when you say that you cannot reach the station?
4 months ago
There was an incident earlier (~16h ago) where no services were able to be reached (incl Railway's sites), would time out/econnreset, or get a cloudflare ssl error
might be related to that
https://discord.com/channels/713503345364697088/727689277219012669/1460747113549009141
4 months ago
That's known, but this report doesn't seem to line up with anything.
4 months ago
Unless I am just bad at reconciling time zones
4 months ago
Is this still ongoing?
4 months ago
Are there connection issues when connecting to a service from a service via the private network?
4 months ago
Or are you experiencing these symptons when connecting to the service over HTTP from e.g. your home network?