Can't reach station.railway.com to submit a status ticket either

Project Region: europe-west4

Issue Started: ~11:15 AM GMT, January 14, 2026

Symptoms:

• Response times spiking to 20-55 seconds (p90/p99)

• Error rate spiking to 80-100% during incidents

• ECONNRESET errors from client applications

• Affects ALL routes, not just specific endpoints

What we've ruled out:

• Not application code - rolled back recent changes, no improvement

• Not database load - Postgres queries return instantly (<50ms), only 1 active connection

• Not resource exhaustion - CPU at 0.3 vCPU (limit 32), Memory at 250MB (limit 32GB)

• Not extension issues - removed custom extension, still slow

Diagnostics performed:

• Database responds in <50ms via direct psql connection

• Health endpoint takes 2-5 seconds (should be <100ms)

• pg:responseTime warnings at 278-316ms (threshold 150ms)

• Service restart did not resolve the issue

Impact: Admin UI unusable, customer portal experiencing connection resets