SLA that Railway offers
bpsystem
PROOP
2 months ago
I need to introduce a client to the SLA that Railway offers to Pro clients. Can someone tell me how to obtain this information?1 Replies
chandrika
EMPLOYEE
2 months ago
The Pro plan does not include an SLA. SLOs and dedicated support are available through our Business Class tier, which requires $5,000/mo in spend. Enterprise customers can negotiate a contractual SLA. You can review the full details at docs.railway.com/platform/support#business-class, and reach out to team@railway.com to discuss options.
Status changed to Awaiting User Response Railway • 2 months ago
Railway
BOT
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago