a month ago
Hello Railway Team,
I'm running a Chatwoot instance on Railway (Project: steadfast-harmony, Service: Chatwoot) and experiencing timeout errors when trying to send emails via Gmail SMTP.
Issue:
- IMAP connection to imap.gmail.com:993 works perfectly ✓
- SMTP connection to smtp.gmail.com:587 fails with timeout after 5 seconds ✗
- SMTP connection to smtp-relay.gmail.com:587 also fails with timeout ✗
Error Message:
"Timeout to open TCP connection on to smtp-relay.gmail.com:587 (exceeds 5 seconds)"
Current Network Configuration:
I can see that egress control is enabled with allowed domains, but Gmail SMTP domains are not included.
Request:
Could you please add the following domains to the egress whitelist for my project?
- smtp.gmail.com (port 587 and 465)
- smtp-relay.gmail.com (port 587)
- imap.gmail.com (already working, but to ensure it remains accessible)
Additional Information:
- Service: Chatwoot (chatwoot-production-b5cc.up.railway.app)
- Project ID: steadfast-harmony
- Using App Passwords for authentication (not plain passwords)
- IMAP is working fine, only SMTP egress is blocked
Thank you for your help!
1 Replies
a month ago
Hello,
Outbound SMTP is only available on the Pro plan and above, while Free, Trial, and Hobby plans have SMTP disabled.
For sending emails from your application, please use a dedicated email service that provides HTTPS APIs. More information can be found in our documentation:
https://docs.railway.com/reference/outbound-networking
Best regards,
The Railway Team
Status changed to Awaiting User Response Railway • 26 days ago
19 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 19 days ago