2 months ago
Hello Railway team,
We need outbound SMTP access from our production backend service.
Issue:
SMTP connections to mail.privateemail.com time out from Railway.
App error: Connection timeout
Provider diagnostics: provider=namecheap, errorType=NETWORK_ERROR
What we tested:
Port 465 with secure=true
Port 587 with secure=false (STARTTLS)
Important context:
Same SMTP config works from local environment.
Failure happens only in Railway production environment.
Request:
Please confirm whether outbound SMTP egress is blocked for this service and, if so, allow outbound TCP to:
mail.privateemail.com:465
mail.privateemail.com:587
1 Replies
2 months ago
Outbound SMTP is only available on the Pro plan and above, while Free, Trial, and Hobby plans have SMTP disabled. For sending emails from your application, please use a dedicated email service that provides HTTPS APIs. More information can be found in our outbound networking documentation.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 2 months ago