can you go into more details please? "not reaching railway backend" is not too helpful

Its very weird for us also. For some IPs it seems like the backend isn't responding or is inaccessible

None of the backend requests seem to be reaching backend

may i know your geographical location?

The server is singapore

Im asking for your location, not the server

India

are you able to reach the backend?

7073773c-bae3-4648-b179-72dda4777e8b is the project ID

Yes

where are the users located that cant access the backend?

Northern India

they are likely behind some kind of local firewall

How can that be bypassed?

they would need to use a VPN

issues suddenly come up. for a long time they were able to login, suddenly they are unable to access

theres nothing railway can do about users who are behind a firewalls

can you guess why they would face this after being able to sign in once?

im sorry but i would not have an answer for why whoever is controlling the firewall they are behind has added railway to the block list

Thanks for your help!!

im sorry you are facing this but it would be out of the control of railway

yes very frustrating for users and us 🙂

Anyway we can verify this?

redeploying would change IP and if user is able to sign in maybe that should confirm?

^

Local firewall could be likely, but it's very weird that they were able to access the server and now they're not. I'll second Brody's suggestion to try a VPN, but come back if they're still unable to access it

Okay. Any way to verify this issue?

Test with a VPN and report back

curl 'https://dv-backend-production.up.railway.app/api/v0/auth' \
-H 'sec-ch-ua: "Google Chrome";v="125", "Chromium";v="125", "Not.A/Brand";v="24"' \
-H 'sec-ch-ua-mobile: ?0' \
-H 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36' \
-H 'Content-Type: application/json;charset=UTF-8' \
-H 'Access-Control-Allow-Origin: *' \
-H 'Accept: application/json, text/plain, */*' \
-H 'Referer: https://www.desivocal.com

This request is not resolving plus ome others

please be more specific when you say not resolving as that could mean many different things

getting error ERRNAMENOT_RESOLVED

on user's webui concole

that seems like railway domains have been blocked by your DNS resolver, not exactly a firewall thing but still unfortunate all the same

use cloudflare's 1.1.1.1 DNS resolver and report back

Got solved by changing the backend url from railway domain name to ours

Thanks for all the help