something wrong in usage calculations
samimalhas
HOBBYOP

a month ago

i keep receiving emails and in-app notifications stating i reached my limit (i sat it on 10$ to avoid going bankrupt lol) now all the services are stopped duo to limit reach but when i go to inspect my settings im still far from that limit ... kindly whats going on

many thanks

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4 Replies

Railway
BOT

a month ago

Your usage page shows $3.22 for this cycle against a $10 compute hard limit, so your services should not have been stopped at that level. As an immediate fix, raising or temporarily removing your hard limit at railway.com/workspace/usage will automatically redeploy your stopped services; if any don't restart on their own, you can manually redeploy from the 3-dot menu on the most recent deployment.


Status changed to Awaiting User Response Railway about 1 month ago


Railway

Your usage page shows $3.22 for this cycle against a $10 compute hard limit, so your services should not have been stopped at that level. As an immediate fix, raising or temporarily removing your hard limit at [railway.com/workspace/usage](https://railway.com/workspace/usage) will automatically redeploy your stopped services; if any don't restart on their own, you can manually redeploy from the 3-dot menu on the most recent deployment.

samimalhas
HOBBYOP

a month ago

Thank you, but this does not fully address the issue.

Why was my workspace considered to have reached the $10 limit when the dashboard shows only $3.22?


Status changed to Awaiting Railway Response Railway about 1 month ago


sam-a
EMPLOYEE

a month ago

You were right, and this was a bug on our side. The counter our limit enforcement checks had drifted out of sync with your real usage, so it read about $10 when you'd actually used $3.22. That's why your services were stopped even though the dashboard showed you well under the limit.

We've reset the counter, so enforcement won't trip again at your current usage. Your services won't restart on their own though. Please redeploy each one from the 3-dot menu on the latest deployment, or toggle your usage limit off and back on to redeploy them automatically.

Sorry for the trouble, and thanks for flagging it.

Railway Team


Status changed to Awaiting User Response Railway about 1 month ago


samimalhas
HOBBYOP

a month ago

Thanks for investigating and explaining what happened. Appreciate the support and transparency!

Best wishes <3


Status changed to Awaiting Railway Response Railway about 1 month ago


Status changed to Solved samimalhas about 1 month ago


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