10 days ago
my site has all the necessary txt and cname records your system asked for. and my clients still have issues accessing the site on https://nordisengage.com
When I talk to your ai asistant it just creates new domains and says things that make no sense. Besides, why cant I have A record for my domains. I have .hr domenains and hr.com domains. and they are hosted on digital ocean or namecheap. I cant move them to Claud flair and I don't want to. Requesting just CNAME record on root is a huge issue for most of our projects. I have about 500 sites and apps on digital ocean and Im honestly scared of moving them because of how little I can do with domain records on railway and the issue I have with ssl.
nordisengage is not the only site. I also have issues with other projects.
I did try doing some www redirecting. but thats not ideal doesn't work well.
Please help.
8 Replies
10 days ago
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Status changed to Open Railway • 10 days ago
10 days ago
hey, a quick thing to check railway requires two records in your dns not just the cname you also need the txt record that railway gives you in the dashboard so if that txt record is missing, your site will time out or throw errors even if the cname is correctly set up. railway uses it to verify domain ownership before routing any traffic. just double check both records are there exactly as shown in your railway dashboard for all your domains
10 days ago
Railway just doesn't provide A records for domains. Also, I can access your site just fine. Can you describe the so-called "issues"?
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andrewkat52
hey, a quick thing to check railway requires two records in your dns not just the cname you also need the txt record that railway gives you in the dashboard so if that txt record is missing, your site will time out or throw errors even if the cname is correctly set up. railway uses it to verify domain ownership before routing any traffic. just double check both records are there exactly as shown in your railway dashboard for all your domains
10 days ago
Hi, thanks for replying. I have txt and cname the record asked for.
0x5b62656e5d
Railway just doesn't provide A records for domains. Also, I can access your site just fine. Can you describe the so-called "issues"?
10 days ago
🙂 ok. The "so-called issue" is this. You cant access it if you type in https:// or click on a link to it.
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10 days ago
Their browsers may be storing stale data. I'd recommend clearing any cookies/cache for the site, and/or accessing the site via incognito window or other devices.
0x5b62656e5d
Their browsers may be storing stale data. I'd recommend clearing any cookies/cache for the site, and/or accessing the site via incognito window or other devices.
10 days ago
site has been up for weeks, two days agod was the first time general manager and his team tried to open this site. Also the cms access was very slow. Its also on the same hosting. https://admin.nordisengage.com/admin/
I tried to fix this my self. I wouldnt waste time for you or me writing this if I didnt run out of options.
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10 days ago
It seems like you have two CNAME records on @...?
Also, what region are the websites hosted in?
10 days ago
one is for domain other for cms. Region is Amsterdam.