Hello Railway Support Team,

I am facing an issue with SSL certificate provisioning for my custom domain on Railway and need your assistance.

Domain details

• Custom domain:api.sampark-setu.in
• Service: Backend API (GraphQL)
• Port: 8080
• Hosting: Railway

Issue description

The custom domain is correctly added to my Railway project and DNS verification appears to be completed, however the SSL certificate is not correctly issued or attached.

Symptoms:

• Browser shows “Your connection is not private” / invalid certificate
• HTTPS does not work reliably for the custom domain
• Railway dashboard shows the domain attached, but certificate does not become active

DNS verification status

• CNAME record configured as provided by Railway
• TXT record added for domain verification
• DNS propagation confirmed using nslookup against 8.8.8.8
• Domain resolves to the Railway endpoint

Despite this, the SSL certificate has not been successfully provisioned.

Troubleshooting already attempted

• Removed and re‑added the custom domain in Railway
• Re‑verified DNS records after re‑adding the domain
• Tested from multiple networks and devices
• Allowed sufficient propagation time after DNS updates

Request

Could you please:

1. Check whether SSL certificate provisioning is stuck or failed for this domain
2. Manually re‑trigger certificate issuance if possible
3. Confirm if there are any account or plan limitations affecting SSL for custom domains

This domain is already in use by a production mobile application, so a resolution or confirmation would be greatly appreciated.

Thank you for your support.

Best regards,

Dhiren Maru

(Project owner)