a month ago
In our project, it seems some users may receive an SSL certificate trying to access our domain, while others don't.
We have connected our domain to the project, so I'm not sure why they encounter it.
Some users report errors upon entering the site: ERR_CERT_AUTHORITY_INVALID .
I read it might be something about certificates that are too new, that old devices might not recognize.
Is this solvable?
Thanks!
Pinned Solution
a month ago
If the reason is due to an old system, users can manually install and trust the newer Root X1 certificate by downloading the certificate from Let's Encrypt's website.
7 Replies
a month ago
This thread has been opened as a bounty so the community can help solve it.
Status changed to Open Railway • about 1 month ago
a month ago
What domain are you using?
Also, have those users tried using an incognito window or a different device?
a month ago
I'm using www.comicon.co.il
Users are reporting the same issue even when accessing through an Incognito window.
a month ago
Why would they use a VPN? The website should be accessible publicly to everyone. They're users in the same country as us, so there should be no restrictions.
a month ago
Using a VPN is a diagnostic step.
And yes, if their devices are too old, they may not trust these newer certificates.
a month ago
Is there a way to introduce compatibility for devices that may have a bit older OS versions?
a month ago
If the reason is due to an old system, users can manually install and trust the newer Root X1 certificate by downloading the certificate from Let's Encrypt's website.
Status changed to Solved 0x5b62656e5d • 18 days ago