19 days ago
Our static outbound IP 162.220.232.99 is being blocked by Twilio's CloudFront layer with HTTP 403. This is preventing our application from making any calls to api.twilio.com. We believe this IP is on CloudFront's blocklist due to prior abuse from another Railway customer sharing the same IP range. Can you provide a different static outbound IP that is not on CloudFront's blocklist, or advise on the best path forward?
2 Replies
19 days ago
Hey Ian,
Can you spin up a thread with Twilio's support and add myself angelo@railway.com to the thread. We have handled situations like these for joint customers in the past.
Status changed to Awaiting User Response Railway • 19 days ago
19 days ago
Hi Angelo, Twilio ticket #25150689 has been opened and you've been CC'd. Looking forward to getting this resolved.
Status changed to Awaiting Railway Response Railway • 19 days ago