Stuck at "Issuing TLS certificate"

team-f02ai
PROOP

19 days ago

Dear Railway team,

I'm running into an issue with a client project where all six custom domains (Frontend + Backend * 3 Environments) are stuck on "issuing TLS certificate." The domains are registered on GoDaddy, and I can use a cname checker to see that the entries are available.

However, the certificate issuance has been stuck for more than 72 hours now. I've checked other support tickets on this topic, but haven't found an actionable solution that I could apply.

It took my client a few days to set up the DNS records, has this been causing an issue? I do not have access to the domains directly.

Is there any way to trigger the certificate issuance again from your side? I'd really like to avoid having to remove and reconnect all the domains if possible.

Here's the project ID: 60db70b3-3f90-4ed7-8ae5-9686d5ebcada

Thanks for your help!

Best
Julien

Solved

5 Replies

Railway
BOT

19 days ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


team-f02ai
PROOP

18 days ago

Thank you but the other threads could not help. We are neither using cloudflare nor wildcard domains and the first one does not contain a solution.


18 days ago

Hey there!
Have you tried removing the custom domain and then adding it again?


Status changed to Awaiting User Response Railway 18 days ago


team-f02ai
PROOP

18 days ago

Dear Noahd,
thanks for the reply. I do not have direct access to the domains dns records since they are with out clients and due to two factor their IT departments needs a lot of time and permission to reset them. So if feasible to check if there is any other issue or fix for that would be much appreciated.


Status changed to Awaiting Railway Response Railway 18 days ago


14 days ago

The quickest way to test is removing and re-adding those domains to Railway unfortunately


Status changed to Awaiting User Response Railway 14 days ago


Railway
BOT

7 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 7 days ago


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Stuck at "Issuing TLS certificate" - Railway Help Station