2 months ago
Hi Railway Team,
I am having trouble connecting a custom domain to my project. The domain was purchased through Namecheap, and it has been stuck on the "Validating domain ownership" status for over 72 hours.
The Issue:
I have configured the CNAME and TXT records in the Namecheap Advanced DNS tab exactly as provided in the Railway Networking settings.
* CNAME: Points to the provided Railway target. DNSChecker confirms this is resolving correctly.
* TXT: The host is set to the provided verification host with the full verification value string.
Troubleshooting performed:
1. I have deleted and re-added the records in Namecheap 4 times over the last 3 days.
2. I have checked the records via DNSChecker.org.
- The CNAME is visible and pointing to the Railway target globally.
- The TXT record for the verification host is currently not propagating correctly, despite being saved in the Namecheap dashboard.
- There is an existing A record pointing to an external IP (Shopify) which may be causing a conflict with the validation process.
Could you please check if there is a stuck operation on the backend, or advise if I should remove the existing A-record to allow Railway's validation to complete?
Thank you!
1 Replies
2 months ago
Your CNAME and verification TXT records are both correctly configured and propagated, and domain ownership is verified on our side. However, public DNS also returns an A record (23.227.38.65, likely Shopify) on soldlytics.app, which conflicts with the CNAME at the root level and is preventing Let's Encrypt from completing certificate issuance. Removing that A record from your Namecheap DNS settings should allow the certificate validation to proceed. Also note that Let's Encrypt enforces rate limits (5 duplicate certificates per domain per week), so avoid repeatedly deleting and re-adding the domain in Railway while waiting for the certificate to issue.
Status changed to Awaiting User Response Railway • about 2 months ago
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Open Railway • about 2 months ago