14 days ago
Hello Railway Support Team,
I'm experiencing an issue with my account where deployments have been paused, showing "Limited Access - Deploys have been paused temporarily" with the pause/resume button disabled.
Account Details:
Email: ammadmazhar990@gmail.com
Project: fieldflow-crm
Plan: Pro ($5/month) - Active and paid
Issue:
All deployments are paused
Cannot resume deployments (button is disabled)
Billing is up to date and payment successful
Current deployment is running but cannot deploy new changes
What I've Tried:
Verified billing status - payment successful
Checked account settings - everything looks correct
Attempted to resume deployments - button not clickable
Request:
Could you please unpause deployments on my account? I have an active Pro plan and need to deploy updates to my production application.
Current Services:
Thank you for your assistance!
Best regards,
[Ammad Mazhar]
1 Replies
Status changed to Awaiting Railway Response Railway • 14 days ago
14 days ago
Apologies for this canned message but in an effort to help all our customers get back up and running, we are sending this bulk message. As you may know, we had a major interruption to our services yesterday. We've published a post-mortem if you'd like more information on the incident. It describes what happened and what we are doing to prevent it in the future. We are deeply sorry for the impact that it has had on you.
It is taking some time to bring everything back up, but we are working on it as fast as we can. In general, a redeployment should fix most service issues. Due to the volume of customers redeploying right now, builds and deploys may take longer than normal to process.
You can track recovery status here: https://status.railway.com/incident/KVZ1Z8GY
If you are still having other issues that might be related to the incident you can read more here: https://station.railway.com/community/road-to-recovery-post-gcp-outage-builds-d362e48c
Feel free to respond if your question has not been addressed.
Status changed to Awaiting User Response Railway • 14 days ago
7 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 7 days ago