a month ago
Dear Support Team,
I am writing to report two critical issues I am currently experiencing with the platform:
Service Unresponsive: The service has completely stopped working and is not responding to requests.
IA Coder Stopped Responding: The IA Coder tool has also frozen and is failing to generate any responses or function normally.
Could you please check the server status, logs, or underlying infrastructure to help resolve this disruption as soon as possible?
Thank you for your prompt assistance.
Best regards,
Warleandro
Pinned Solution
a month ago
False alarm! 😅 Turns out the AI decided to take an unplanned coffee break because it ran out of gas (API credits). I've just topped them up, and everything should be back on track.
These things happen! Thank you so much for your attention and quick check, I really appreciate it. Let me know if you need anything else!
4 Replies
a month ago
This thread has been opened as a bounty so the community can help solve it.
Status changed to Open Railway • about 1 month ago
a month ago
The dashboard shows everything as online, but when I send a message to the Agent, it fails.
Here are the error responses from the chat on Whats App:
User: "Hu"
Agent: "Sorry, I had a problem processing your message and the pastoral identity could not be loaded. Please wait and try again."
Also, the IA Coder just gets stuck on an infinite "thinking" state and never responds. Could you check what might be causing this error in the logs?
a month ago
You can check the logs by going into the active deployment or your service in your Railway dashboard.
a month ago
False alarm! 😅 Turns out the AI decided to take an unplanned coffee break because it ran out of gas (API credits). I've just topped them up, and everything should be back on track.
These things happen! Thank you so much for your attention and quick check, I really appreciate it. Let me know if you need anything else!
Status changed to Solved lauragarden • 23 days ago