a month ago
Hello Railway Support,
I am a paying customer and I am currently experiencing a production outage affecting active users.
After investigating, my application appears to be in an unresponsive or stuck state following the recent Google Cloud incident.
Project ID: a1b8379d-59d8-472a-b9d3-814c007fb5ac
Service: seminad_full
Deployment ID: a32bd44a-102a-4983-927e-b38d5c54c487
Current observations:
Last log activity: May 19, 20:41:04 UTC
Application is no longer responding to requests
Restart attempts did not resolve the issue
No new runtime logs are being generated
Railway domain returns: “Application failed to respond”
Production users are unable to access the system
Database and Redis services appear healthy and operational, so the issue seems isolated to the application container.
Could you please check if there is any platform-level issue affecting this deployment, and advise if any manual recovery or container restart is possible on your side?
This is a live production environment impacting paying customers, so any urgent assistance would be greatly appreciated.
Thank you for your help.
1 Replies
Status changed to Awaiting Railway Response Railway • 27 days ago
Status changed to Solved leonardohmira • 27 days ago
a month ago
Hello Railway Support,
I would like to clarify that the issue is still ongoing and the application is not accessible.
When accessing the production URL, users are still receiving the following error:
https://seminadfull-production.up.railway.app
Error message:
“Application failed to respond”
This error appears to be caused by the application itself or the deployment, and it is preventing all users from accessing the system.
Request ID (example):
VmBJ8yEDQiav9bueCx5-qw
Impact:
Users are currently unable to access the system
The application is completely unreachable in production
The issue is reproducible consistently when accessing the URL
Please investigate this as the issue is still active even after the previous ticket was marked as solved.
If needed, I can provide additional logs or information.
Thank you for your support.
Status changed to Awaiting Railway Response Railway • 27 days ago
Status changed to Solved leonardohmira • 27 days ago