18 days ago
hello,i am trying to subscribe hobby plan using my maybank visa debit card issued in malaysia.The payment fails with error:"Your card does not supported this type of purchase".This same card works for Netflix and other international recurring subscriptions.My bank does not even receive the transactions request.Could you please check why my card is being rejected by your payment processor?
1 Replies
18 days ago
Our payment processor reports that your card's issuer is returning a "transaction not allowed" response, which means the card itself is not enabled for this type of purchase - this can happen even when the card works for other international subscriptions, as each merchant category is authorized separately. A different bank-issued credit or debit card would be the quickest path forward, or you can contact Maybank to ask them to enable the merchant category for our payment processor.
Status changed to Awaiting User Response Railway • 18 days ago
11 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 11 days ago