a month ago
Hi Railway Support Team,
My application Resorim-back-end (project: old-resoim, environment: production) was running perfectly, but it has suddenly started returning 500/5xx errors for all incoming requests.
According to my metrics dashboard:
CPU and Memory usage are completely flat and near zero, so it doesn't look like a resource exhaustion issue.
Public Network Traffic shows minimal to no ingress/egress activity during the failure.
Requests graph clearly shows that 100% of the recent traffic is hitting 5xx HTTP response codes.
The database (Postgres) and other services show as "Online/Completed", but the back-end is completely unresponsive to external requests. Could you please check if there is an underlying infrastructure issue, routing problem, or a deployment glitch affecting my container?
Thank you for your help.
Best regards,Emre Arslan
Pinned Solution
a month ago
Can you redeploy services that show "Completed"?
4 Replies
Status changed to Open Railway • about 1 month ago
a month ago
Also, check the deployment logs to see if there are any errors. Make sure serverless is disabled as well.
a month ago
Hi Emre,
The response is 500, the request is most likely reaching your application, but the app is throwing an internal error.
I’d recommend checking the deploy/runtime logs first, especially around the exact time of the failed requests. Then test a simple health endpoint if you have one.
If the health endpoint also returns 500, check app startup/config. If only DB-related endpoints fail, check DATABASE_URL, migrations, and connection limits.
Flat CPU/memory usually means this is not a resource exhaustion issue. The most common causes are:
- missing or changed environment variables
- database connection failure from the backend
- failed migration or schema mismatch
- runtime exception after the latest deploy
- external API key/config issue
Postgres showing “Online” only means the database service is running. It does not guarantee that the backend can connect to it successfully.
0x5b62656e5d
Can you redeploy services that show "Completed"?
a month ago
Yes, I redeployed it and it worked. It was already working, I hadn't installed any updates or anything, so I didn't understand the problem. Thanks.
Status changed to Solved brody • about 1 month ago